FAQ’s
We’ve tried to answer all your questions below! If we havent been able to answer it then shoot us a message (at the bottom of this page)
Are you a new Member?
Then CLICK HERE to access more info exclusive to Members.
How does this work?
How do I receive tips?
You’ll receive all our tips via email (check spam/junk as they can sometimes end up in there.)
Or you can access them in our Discord server. To access discord head here: https://bit.ly/TLU-discord
When do tips get sent?
Tips are usually sent between 10am - 11am each day.
Early Plays are sent at approximately 4pm when we have them - usually in the lead up to the weekend.
Discord Access (Launchpass)
If you click the link below it will locate the email associated with your membership and give you access to our Discord server.
Note: Discord is not necessary to receive our tips. You will always receive our selections via email - discord is just another way to receive them if you prefer that way.
Will unsubscribing from emails stop my payments?
Nope! Unsubscribing from our emails won’t stop your payments or cancel your membership. You’ll need to cancel your subscription.
Head here to do so: https://bit.ly/TLUcancel
Account & Subscription Management
Updating Credit Card Details
Easy! Just head to our Update Payment Details page and enter your new card information.
Manage Subscription Here: https://bit.ly/TLUSubs
I’d like to cancel my subscription
No worries, if you need to cancel your subscription, just click the link:
Cancel Subscription 👉 https://bit.ly/TLUcancel
Keep in mind if you originally signed up using Apple Pay or Google Pay your subscription may be linked to that email address.
Thanks for your support!
Changing plan/subscription
Simple! Head to our Update Subscription Page and enter the email address you signed up with.
Manage Subscription 👉 https://bit.ly/TLUSubs
Will unsubscribing from emails stop my payments?
Nope! Unsubscribing from our emails won’t stop your payments or cancel your membership. You’ll need to cancel your subscription.
Head here to do so: https://bit.ly/TLUcancel
Refunds and Returns
If you have been charged after you have unsubscribed please note that cancelling your subscription doesn't cancel any overdue invoices, so those still need to be settled separately.
If you still believe you are entitled to a refund please email us and we’ll get it sorted for you.
Please note we cannot refund processing and admin fees, since those are charged to us on our end rather than something we control.
Discord
How does Discord work?
Discord is a public server that includes both Members and non-Members.
Within the server, there is a dedicated Members Only section that provides access to our Daily Tips. These are the same Daily Tips that are sent directly to Members via email.
How do I access Discord?
If you click the link below it will locate the email associated with your membership and give you access to our Discord server.
Results
What Results are tracked?
Our published results focus on our Pro Tips and track every tip from it, so you can see how it’s performing over time.
How do I access Results?
Click here to check out our YTD results. http://thelegupaustralia.com/results
Still cant find the answer?
Hit us up below and we’ll get back to you within the next 24 hours.