TLU Australia Pty Ltd ACN 626 790 752

General TLU Australia Pty Ltd ACN 626 790 752 and its related entities (referred to in this document as ‘we’, ‘us’ or ‘our’) operate the thelegupaustralia.com.au website and other online platforms (Site’).

We are committed to protecting the personal information we collect from you when you use our Site. The Privacy Act 1988 (Cth) (‘Privacy Act’), and the Australian Privacy Principles (‘APP’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

We will not share or use your personal information, except as described in this Policy or unless you have otherwise provided us with your consent to do so.

Collection Types of information collected

To assist us in providing you with access to the Site and the services provided via our Site (‘Services’), we may collect and hold personal information. Personal information is information or an opinion about you or that reasonably identifies you, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not (‘Personal Information’).

During the course of conducting our business and/or providing the Services, we will collect information which may include the following types of Personal Information:

• your name;

• date of birth;

• contact details (including address, email address, phone number);

• proof of identification documentation including but not limited to your driver’s licence; and

• financial information (such as credit card or bank account numbers)

The type of information we collect and hold about you depends on your relationship with us, your interaction with our Site and the account you hold with us.

This is not an exhaustive list. We may need to collect additional information about you from time to time to provide products or services to you.

You might also need to provide us with Personal Information about other individuals (e.g. your authorised representatives). If so, we rely on you to inform those individuals that you are providing their Personal Information to us and to advise them about this policy.

Purpose of collection

The type of Personal Information that we collect and hold about you depends on your interaction with us. Generally, we will collect, use and hold your Personal Information for the purposes of:

• providing you with the Services;

• issuing tax invoices for the Services we may provide to you from time to time;

• providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;

• facilitating our internal business operations, including the fulfilment of any legal requirements; and

• analysing our services and customer needs with a view to developing new or improved services.

Method of collection

Personal Information will generally be collected directly from you through the use of any of our standard forms (such as when you enter into an agreement with us, contact us with a query or request, submit your details through our Site or by email). We may also collect information other than directly from you where it is unreasonable or impractical to not do so, for example:

• from third parties such as our related entities, business partners, or your representatives;

• from publicly available sources of information;

• from our records of how you use our services; and

• from the third parties we list in the section of this policy with the heading ‘Use and disclosure’.

We will usually notify you in advance when we indirectly collect information, or where that is not possible, as soon as reasonably practicable after the information has been collected.

If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

If the Personal Information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products or services you, or they, are seeking.

Internet users

If you access our Site, we may collect additional Personal Information about you in the form of your IP address and domain name.

Our Site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our Site and to create a personal record of when you visit our Site and what pages you view so that we may serve you more effectively.

External Links

Our Site may contain links to other websites or social media. These linked sites are not under our control and we accept no responsibility for the conduct of those that operate linked websites or social media platforms. Before disclosing your Personal Information on any other website or platform, we recommend you examine the terms and conditions of using that website or platform and its privacy statement.

Google Analytics

We also use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Site’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. See additional information below.

Google Analytics is a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this Site, you expressly consent to the processing of data about you by Google in the manner described in Google's Privacy Policy <https://policies.google.com/privacy#infocollect> and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google <https://tools.google.com/dlpage/gaoptout>

Social Media

We also use interfaces with social media sites such as Facebook, Instagram and other social media channels.

We cannot maintain your privacy if you decide to contact us through public forums such as Facebook, Instagram or other social media channels or if you choose to "like" or "share" information from or in relation to this website through these channels. You should review the privacy policy of these channels if you choose to contact us or like or share information via these channels. Please be aware if you are a member of a social media site, the interfaces with social media sites we use may allow the social media site to connect your visits to this Site with other personal information.

Use and disclosure

Generally, we only use or disclose Personal Information about you for the purposes for which it was collected (as set out above) or for purposes which are directly related to one or more of our functions and activities. We may disclose Personal Information about you to:

• third party product or service providers, who assist us in operating our business (including to assist us in providing you with the products and or services that you have requested or have expressed an interest), and these service providers may not be required to comply with our privacy policy;

• our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions

• a purchaser of the assets and operations of our business, if those assets and operations are purchased as a going concern; and

• government agencies and departments when required to do so by law,

from time to time.

We are not likely to disclose your Personal Information overseas, except as permitted by the Privacy Act, unless we otherwise advise you in writing.

How we use your information for Direct Marketing We may also use your information so that we, our related entities, and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media) and may continue after you cease acquiring any products or services from us until you opt-out by contacting us using the contact details set out in the Contact section of this policy.

How we hold your Personal Information The security of your Personal Information is of paramount importance to us. We store your Personal Information in different ways, including in paper and in electronic form. Any bank or credit card details you provide and that we store will be encrypted, and any tax invoices we issue to you will not display your full bank or credit card details. The security of your Personal Information is important to us. We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure.

If we no longer need your Personal Information for the purposes for which it was collected or for purposes which are directly related to one or more of our functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information. This obligation is subject to any legal requirement or Court order to retain the information.

Data breach notification We accept our obligation to keep Personal Information safe. Should personal data systems be breached or data is misused or lost, then we will take all reasonable and practicable means to contact individuals whose Personal Information is involved. We will advise such individuals of the extent of the data breach (if known) and advise individuals of the most appropriate means of regaining control of their Personal Information. If appropriate, we will also report any eligible data breach to the Office of the Australian Information Commissioner in accordance with the Privacy Act.

How you can access your Personal Information You may access the Personal Information we hold about you, upon making a written request. We will respond to your request within a reasonable period. We take all reasonable steps to ensure that the Personal Information we hold, use and disclose is accurate, complete and up to date.

We may decline a request for access to Personal Information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your Personal Information or at any other time, you believe the Personal Information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your Personal Information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

If you wish to access any of your Personal Information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the Contact section of this policy, so that we can consider and respond to your request. We may apply an administrative charge for providing access to your Personal Information in response to a request.

Our policies for Minors Our Services are not directed at persons under the age of 18 (‘Minor’).

We do not knowingly collect Personal Information from Minors. If you are a parent or guardian and become aware that a Minor under your care has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a minor without verification of parental consent, we will take steps to remove and destroy that information from our system.

Transfer of Personal Information If you are located outside of Australia, you acknowledge and understand that your Personal Information will be transferred, processed and stored in Australia in accordance with this privacy policy. Australian privacy laws may not be as protective as those in your jurisdiction.

When we disclose Personal Information in accordance with this privacy policy, it may be accessed from, transferred to, and/or stored outside the country in which you are located. The privacy laws in that country may be of a lower standard than those in your own country. We will use our best endeavours to safeguard your Personal Information in accordance with this privacy policy.

Complaints You may use the contact details below to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the APP or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint. We will take reasonable steps to investigate the complaint and respond to you.

If you are unhappy with the way that we handle your complaint you may make your complaint to the Office of the Australian Information Commissioner or, if you are located outside of Australia, the body responsible for administering the privacy laws in your country.

Contact If you have any queries or concerns about our privacy policy or the way we handle your Personal Information, please contact our privacy officer at:

Email address: thelegupaustralia@gmail.com

Street address: 40 Township Drive Burleigh Heads

Telephone: 0422256002

Changes to our privacy and information handling practices This privacy policy is subject to change at any time. Please check our privacy policy on our Site, https://thelegupaustralia.com/ regularly for any changes.

More information For more information about privacy in general, you can visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.

Consent By accessing or using our Site or Services, you confirm that you have read this Policy and expressly and voluntarily grant your informed consent for us to deal with your Personal Information in accordance with this Policy. You can revoke your consent by contacting us using the contact details in the Content Section above. If you revoke our consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Site or our Services.